Digital Transformation for SWISS Cargo

Legacy System Replacement and Kafka Integration for SWISS WorldCargo

The Project at a Glance

SWISS WorldCargo’s previous website was based on an outdated system, required extensive maintenance, and necessitated manual data updates. The platform’s customer experience was inadequate and therefore did not reflect what the SWISS brand stands for. As a result, our team was tasked with replacing this complex legacy system with a forward-looking platform under tight deadlines, thereby taking SWISS WorldCargo to the next level of brand experience.

Our Services

  • Our Services

  • 01

    User Experience

    • UX Audit

    • Information Architecture

    • User journey wireframes

    • UX / UI Design

  • 02

    Development

    • Requirements Management

    • Technical Design & Consulting

    • Technical Implementation

    • CMS Implementation with WordPress

  • 03

    Integration

    • Technical Integration

    • System Integration

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The Task

SWISS WorldCargo, the air cargo division of Swiss International Air Lines based in Zurich, specializes in “care-intensive” shipments-such as pharmaceuticals or high-security goods. The goal of the project was an immediate, strategic system overhaul: The existing, outdated platform was to be replaced in order to fundamentally improve the user experience and consistently automate administrative processes. At the same time, the new architecture had to reliably meet current requirements for SEO, analytics, and compliance.

The Challenge

The project quickly evolved into a highly complex program in a multi-vendor environment that required close collaboration among six parties-including the client, our internal team, and four external partners to successfully implement the technology.

Technology Adoption

The introduction of the Kafka API for data automation served as a clear proof of concept: It required our team to learn and successfully implement a new technology for the first time in order to future-proof the architecture.

Agile Time Management

In just two months, the client independently implemented a central middleware solution for data provision. Thanks to rapid decision-making and a high level of commitment, the implementation was driven forward in record time, enabling successful integration and a timely go-live. Our team supported this process by adapting flexibly and agilely to evolving requirements.

Our Approach

Platform & Design

We established a modern, high-performance WordPress platform with a user-centered design system that emphasized SWISS WorldCargo’s user experience and premium brand image.

Future-Proof API Integration (Kafka)

The technological game-changer was the first-ever implementation of the Kafka API for fully automated and error-free data stream processing, which completely eliminated the need for manual data maintenance.

Performance & Scalability

Redesign of core functionalities for maximum intuitiveness and integration of analytics to create a scalable and secure platform.

Conclusion

The website’s go-live and the successful integration of Kafka technology impressively demonstrate the strength of our partnership and the outstanding commitment of the entire team. They prove that even a project of unforeseeable complexity, carried out under extreme conditions, can be successfully implemented through agile teamwork. The result is a highly specialized, scalable platform that not only optimally showcases SWISS WorldCargo’s digital presence but also strategically positions the company for the future.

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