JIRA & Confluence

Together with you, we create a foundation for agile process and project management and improved teamwork.

[Translate to English:] Illu Atlassian Tools [Translate to English:]
  • Process Consulting
  • Process Optimisation
  • Digital Transformation

Agility - the new way to work

Lots of projects and campaigns, many divisions, internal and external staff and agencies to coordinate. Deadlines that must be met. An urgent need for coordination and multiple correction loops. This is what many company departments face daily. What does the execution look like in reality? Numerous meetings are scheduled, emails are shuffled back and forth and confusing Excel sheets with to-do’s and status reports are created. What’s missing are clearly defined workflows that combine well-structured tasks and time management.

The Atlassian solutions JIRA and Confluence can set things right. They deliver the most important components for an agile workflow and ensure efficient process and project control. With these tools it’s possible to: 

  • optimize business procedures
  • create a clear and transparent task management system
  • improve teamwork, workflows and project results.

With their large variety of possible applications, the Atlassian Tools are used in many different business areas such as marketing, HR, finances, service and legal departments.

Atlassian Tools

Consulting and implementation

We use the Atlassian Tools JIRA and Confluence in our own company as well as in our various projects for our clients. Therefore, we are able to give you first-hand advice and assist you during your introduction to the Atlassian Toolchain. We can do everything from analyzing your organization’s structures and processes to conceiving individual workflows for integration of the software and training of your employees. With JIRA and Confluence, you create the conditions for agile working methods, higher productivity, transparent communication and better teamwork.

JIRA Workflow | schoene neue kinder


Project management and task management

With JIRA, project teams get a smart tool to control processes, plan projects and implement them in an agile way. Transparent and clear, task planning and management become child's play with JIRA. The central task management with 'tickets' and reports ensures that each team member within a 'project board' always has an overview of their own tasks and the overall project.

  • business templates for project management, task management and process management
  • time management and capacity planning
  • transparent communication
  • collaboration between spatially distributed team members
  • real time reporting

JIRA Service Desk

Help Desk for internal and external support

With the JIRA Service Desk, service departments get real help with optimizing service processes and dealing with support requests in the best possible way. The Atlassian Tool manages contracts and communication and provides a powerful ticketing system that allows the display of individual workflows. The JIRA Service Desk can be added to JIRA Core, JIRA Software and Confluence. For example, a knowledge database can be connected to automatically answer FAQ‘s .

  • Ticketing system for handling support requests
  • Controlling and reporting
  • Linking of processes in JIRA Core and JIRA Software
  • Compliance with service level agreements


Collaboration and knowledge database

Confluence takes teamwork to a new level. The collaboration software serves as a central location for projects, documents and information. This allows important information and know-how to be stored and distributed, documents to be worked on together and feedback to be obtained. And in combination with JIRA, Confluence provides transparency, improved communication and collaboration that is not only efficient, but also fun.

  • Knowledge Base (Enterprise Wiki)
  • Central data and document management

  • Collaboration (joint processing, brainstorming, surveys)